Frequently Asked Questions
FAQ Categories
- Frozen Gourmet Food - Soup
- Miscellaneous
- Allergy / Nutritional / Ingredients
- Missing / Damaged / Wrong Product
- Shipping and Delivery
- Voucher Redemption
- Student Registration
- Online Ordering
- Student Prizes
- Gifts / Dry Products
- Frozen Gourmet Food - General
- Frozen Gourmet Food - Cookie Dough
- Frozen Gourmet Food - Braided Breads
Frozen Gourmet Food - Soup
My soup has laid out for approximately __ hours, is it still good?
The preservatives will keep the soup completely fresh for 36 hours at room temp.
Is there a specific item in this product, such as MSG, peanuts, soy, wheat, milk, etc.?
You can find the ingredients to most of our products here. If the person does not have internet access, do this for them.
Miscellaneous
Allergy / Nutritional / Ingredients
Missing / Damaged / Wrong Product
Shipping and Delivery
Voucher Redemption
Student Registration
Online Ordering
I have tried several times to log into your site and order some products. I know I have an account as I have ordered items from some children before. Will you please be kind enough to send me the password that is associated with my email?
If you registered last year, you must register again. If you have registered this year, then you should go to the following web-site: http://www.thechipshoppe.com/register.php once here, click on Customer. Once it says "Seller's Number" enter the Student's Id# (seven digits) that you have and click on Send Me My Password. Once you have done this, it will ask you for your e-mail address and zip code. Once you have entered this info you will receive an e-mail containing your password.
There is an item that I like online, but, I do not want to order it online and it is not in the fund-raising brochure through the school. Can I add this item to the order card?
Yes, you are allowed to write the items from online onto the order form. By doing so, the customer must pay you for the item and you must deliver the product to the customer rather than us doing so.